FAQs (Frequently Asked Questions)

1. Do you accept returns or exchanges?

At this time, all sales are final. We do not offer returns or exchanges. Please double-check your size and order details before checking out. If you have questions, feel free to reach out—we’re happy to help!

2. How long does shipping take?

Orders are processed quickly, and tracking information is provided as soon as it’s available. Shipping times vary based on the carrier, but most orders arrive within standard delivery windows.

3. What if my package is lost or damaged during shipping?

Once your package has been handed off to the carrier, The Lucky Linen Boutique is not responsible for delays, loss, or damage. If an issue occurs, please contact the carrier directly. You can also reach out to us—we’ll assist however we can!

4. Do you offer local pickup?

Yes! If local pickup is available at checkout, you’ll receive an email notification when your order is ready. Pick up at your convenience during our listed pickup hours.

5. How can I ask questions about sizing?

If you're unsure about sizing or need help choosing the best fit, email us at contacttheluckylinen@gmail.com. We’re happy to guide you before you order.

6. How do e-gift cards work?

E-gift cards are delivered instantly by email and can be used on any product in our boutique. They’re the perfect gift when you’re not sure what to choose!

7. Do you restock items?

Some items may be restocked depending on availability, while others are limited-run. Follow us on socials or join our email list to be the first to know about restocks and new arrivals.

8. How can I contact customer support?

You can reach us anytime at contacttheluckylinen@gmail.com. We typically respond within 1–2 business days.